Can I make changes to my reservation?

You can certainly, up to 30 days before your arrival.

If you have added the 'Flexible booking conditions' option, this is even possible up to 2 days before arrival.

Contact us via or call us on +32 (0)2 588 03 03.

Some change options:

  • Extend your stay: according to availability.
  • Shorten your stay: a credit in the shape of a voucher will be sent to you by e-mail.
  • Add extra services: this is possible at any time.

What does the 'Flexible booking conditions' option consist of?

Book your holiday with peace of mind: select the 'Flexible booking conditions' option at the time of booking. The option amounts to €15 per night per suite.

Cancel: Cancel free of charge up to 2 days before arrival.

Modify :

  • Change once, free of charge, up to 2 days before arrival. You can also choose another destination or duration of stay.
  • The stay must take place before June 2021.
  • If you move your stay to a more expensive period, you will pay the difference on top of it.

These rules only apply to direct bookings, without intermediaries. If you have booked via a tour operator, please contact them directly.

Can I add extra services or extend my holiday?

Additional services can be booked at any time by contacting us via, chat or on +32 (0)2 588 03 03.

You can also book extra services during your stay. Please contact us by phone, so we can arrange this for you in the shortest possible time.


Will I get a confirmation of my change?

Certainly: with every change to your reservation you will receive a confirmation e-mail with a new invoice attached. If a payment is still outstanding, you will also find a payment link in the e-mail.


Are there any additional costs when I modify my booking?

When changing the dates of a booking to the same or a cheaper rate, we charge an administrative fee of €25. 

When changing to a more expensive rate or period, no change fee will be charged.


I booked through another provider. Can I still change or cancel my booking?

For this we would like to refer you to the provider where you made the booking.


How do I cancel a booking?

To cancel a booking you can contact us via or directly with a Holiday Advisor on +32 (0)2 588 03 03.


How much does it cost to cancel a booking?

If you have added an option 'Flexible booking conditions', you have the right to cancel free of charge up to 2 days before arrival.

If you have not added the 'Flexible booking conditions' option, the following costs will apply:

  • Cancellation more than 30 days before departure: 30% of the total booking fee
  • Cancellation less than 30 days before departure: 100% of the total booking fee

Can I take out cancellation insurance?

It is not possible to take out cancellation insurance.

However, we do offer you the option 'Flexibel booking conditions'. This costs €15 per night per Holiday suite & gives you the right 

  • To cancel up to 2 days before arrival
  • Possibility to change your your booking once, up to 2 days before arrival

Can I cancel extra services?

Extra services who have been booked & paid, cannot be cancelled.



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