Changes

Can I make changes to my reservation?

That is certainly possible!

 

  • Corona terms and conditions

You can book your stay with peace of mind: for all bookings made in 2020, you can change once. Check our Corona terms and conditions.

Please inform us at least 48 hours before your arrival date of your new dates and we will do the necessary. 

 

  • Flexible booking conditions

If you have added the option 'Flexible booking conditions' (€15/night):

Cancel: Cancel free of charge up to 2 days before arrival.

Modify:

  • Change once, free of charge, up to 2 days before arrival. You can also choose another destination or duration of stay.
  • The stay must take place before June 2021.
  • If you move your stay to a more expensive period, you will pay the difference.
     

Have you booked via a third party and would you like to change or cancel? Then contact your intermediary directly.

 

What does the 'Flexible booking conditions' option consist of?

Book your holiday with peace of mind: select the 'Flexible booking conditions' option at the time of booking. The option amounts to €15 per night per suite.

Cancel: Cancel free of charge up to 2 days before arrival.

Modify :

  • Change once, free of charge, up to 2 days before arrival. You can also choose another destination or duration of stay.
  • If you move your stay to a more expensive period, you will pay the difference on top of it.

These rules only apply to direct bookings, without intermediaries. If you have booked via a tour operator, please contact them directly.

 

Can I add extra services or extend my holiday?

Additional services can be booked at any time by contacting us via info@holidaysuites.be, chat or on +32 (0)2 588 03 03.

You can also book extra services during your stay. Please contact us by phone, so we can arrange this for you in the shortest possible time.
 

 

Will I get a confirmation of my change?

Certainly: with every change to your reservation you will receive a confirmation e-mail with a new invoice attached. If a payment is still outstanding, you will also find a payment link in the e-mail.

 

Are there any additional costs when I modify my booking?

When changing the dates of a booking to the same or a cheaper rate, we charge an administrative fee of €25. 

When changing to a more expensive rate or period, no change fee will be charged.

 

I booked through another provider. Can I still change or cancel my booking?

For this we would like to refer you to the provider where you made the booking.

Cancellation

How do I cancel a booking?

To cancel a booking you can contact us via info@holidaysuites.be or directly with a Holiday Advisor on +32 (0)2 588 03 03.

 

How much does it cost to cancel a booking?

If you have added an option 'Flexible booking conditions', you have the right to cancel free of charge up to 2 days before arrival.

If you have not added the 'Flexible booking conditions' option, the following costs will apply:

  • Cancellation more than 30 days before departure: 30% of the total booking fee
  • Cancellation less than 30 days before departure: 100% of the total booking fee
 

Can I take out cancellation insurance?

It is not possible to take out cancellation insurance.

However, we do offer you the option 'Flexibel booking conditions'. This costs €15 per night per Holiday suite & gives you the right 

  • To cancel up to 2 days before arrival
  • Possibility to change your your booking once, up to 2 days before arrival
 

Can I cancel extra services?

Extra services who have been booked & paid, cannot be cancelled.

 

 

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